Press Release3 Aug 2016
Guardsman secure Interiors Monthly 2016 first ever "Best Warranty Provider" award
Interiors Monthly announced today that Guardsman are the 2016 winner of the “Best Warranty Provider” award, a new addition to their comprehensive Furniture Industry awards and one of the industry’s highest honours. Award winners are selected by furniture retailers, manufacturers and suppliers across the UK, recognising the companies which excel in each category.
Reflecting on the win Phil Griffin, Guardsman MD, said,
“We are extremely proud to be recognised as the best warranty provider in the UK for our Furniture Protection Plans. We would like to thank all our partners who voted for us. Even though we’ve been around for 100 years we know how important it is to keep innovating with new products, processes and selling materials to support our customers and provide consumers with a great value proposition and an excellent service experience.”
“Putting the consumer at the heart of everything we do remains our core motivation. Our recent evaluation of the consumer journey has identified a number of new initiatives which will be implemented to further enhance their experience. Having a network of specialist independent technicians, rather than generalists, means we already deliver a first class 1st Visit Fix Rate. Regular training courses organised for our network continue to build on this and ensure they are up to date on any new materials and the relevant repair techniques. Quality repairs quickly return the furniture to use for the consumer allowing them to enjoy it to the full and get the best value from their plan.”
“This award is a real endorsement of the quality and multifaceted service that the entire Guardsman team and our independent network provide on a daily basis to both our partners and their customers too.”